Maybe it was one of the days she was picking up her kids’ toys. Maybe it was while she was reaching for a fresh diaper.

Maybe it was after a day of pickleball. Or maybe it was when skin irritation forced her to change pants because of the pain.

Hannah Dunston couldn’t pinpoint the exact moment symptoms from her folliculitis forced her to research laser hair removal … but now, she’s thrilled she did. Because a Google search brought her and Milan Laser together.

Even growing up, hair removal was an uncomfortable task for Hannah. The Lancaster, Penn., native and married mother of two had dealt with ingrown hairs since puberty. Those symptoms were even more pronounced when she wasn’t wearing loose-fitting or breathable clothing. As a prep and college athlete, that was often the case.

Shaving was painful already. And with the threat of ingrown hairs and razor burn, the risk wasn’t worth it. And waxing never appealed to her. A painful, expensive, and temporary method that she would have to repeat in a few weeks? No thanks.

She looked into everything, even tweezing, which was unsuccessful. She even watched YouTube videos for shaving technique tips that might minimize the risk of razor burn. Nothing worked. Her skin felt like it was on fire whenever she shaved, but if she didn’t shave, she became self-conscious.

It was finally in her 20s as a busy mother that she realized something had to change. 

That’s when a search about laser hair removal brought her to Milan’s website. She found all the 5-star reviews impressive and compelling. The medical oversight was comforting. The nearby location was time-saving. So she booked a free consultation.

Hannah discussed her hair-free goals and the symptoms of her folliculitis. She was talking about hair removal pains to people who validated her frustrations. She felt excited to start treatment, and once she did, the results were almost immediate.

“My life was changed,” Hannah said. “I just felt freedom to be able to wear what I want. Athletics have been a big part of my life. It’s a big hobby for me. I just felt like I could be the old Hannah. She just got to live how she wanted, and nothing really held her back, especially not ingrown hairs.”

Hannah has since added more body areas to address unwanted hair. And most importantly, her ingrown hairs and pimple irritation stay in the past. She wears what she wants without a second thought of potential discomfort.

Her only regret throughout her hair-free journey? That she didn’t discover the benefits of laser hair removal sooner.

“I think about it, and then I just laugh and say that's not my problem anymore,” Hannah said. “I am blessed and fortunate to do something like this, and it absolutely has changed my life.”